vg_ford: (rodney)
( Nov. 18th, 2006 12:53 am)
And your incredibly STUPID tech support/customer service support too. I cannot wait to write my letter to your president, explaining just WHY I have cancelled my cable internet and am going with Verizon DSL.

Yup, we're done with Comcast Cable Internet. And if they screw up my DVR, I'll dump that too. TiVo is looking good, and if they really push me, I'll drop them entirely and go with DirecTV.

Bastards. Another 3 hours wasted today, and more aggravation. I cannot WAIT until the 30th (hopefully sooner!) when our DSL will be active.

*sigh*
vg_ford: (green eyes bast)
( Nov. 17th, 2006 04:40 am)
Bah.

I hate this. And really, there is shit-all we can do about it. Even getting Verizon to turn on a phone line will cost us an additional $40 bucks, and who knows when they'll do it?

The most recent news is that they expect it to be fixed by the 18th at the latest. Yes, folks, that's SATURDAY. One full fucking week without being able to check mail or chat or anything. And that's not a guarentee.

Luckily, [livejournal.com profile] beard5 is a SAINT and let me borrow his Internet access today so I could at least check mail. Only 144 messages in my inbox. *sigh*

There is a tech coming tomorrow morning at oh-god-thirty (supposedly) to fix what he/she can and make sure our new modem (that probably wasn't necessary) is loaded into their system. As I sat on their phone lines for TWO hours today, only to be told that I couldn't register the modem (which they had told me to swap out, the bastards) I feel no remorse in stating that I will not permit the tech to leave until he/she registers the damn thing.

I cannot WAIT to get this fixed. And judging by the 1-hour plus hold time that the Verizon DSL signup line was advertising, I'm not the only one who's irritated by this.

Bah.
.

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