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If you receive something from your Benefits Department, ESPECIALLY if your Annual Enrollment period is coming up, do yourself and your Benefits Center Representatives a favor:
READ THE DAMN THING!!!!
Seriously, people, I don't care how busy you are. Make the time to see what changes your plan is going through. Don't call me and whine that you have no time so you need everything explained, because trust me, it's going to take me a lot longer to explain everything to you, and you're going to bitch the entire time that I'm wasting your time. So do us both a favor - sit down over your lunch break, or after dinner, and read the documentation that we sent you, so you know if your plan is changing or going away or upping its fees.
If you don't bother to do this, be prepared to spend a good 30-40 minutes on the phone with me. If you DO read it, it will take 10 minutes, TOPS. You might even discover that you don't need to call in at all. Shocking!
Fail to take any of these steps, and I will have NO sympathy for you come January 1st. None. At all.
READ THE DAMN THING!!!!
Seriously, people, I don't care how busy you are. Make the time to see what changes your plan is going through. Don't call me and whine that you have no time so you need everything explained, because trust me, it's going to take me a lot longer to explain everything to you, and you're going to bitch the entire time that I'm wasting your time. So do us both a favor - sit down over your lunch break, or after dinner, and read the documentation that we sent you, so you know if your plan is changing or going away or upping its fees.
If you don't bother to do this, be prepared to spend a good 30-40 minutes on the phone with me. If you DO read it, it will take 10 minutes, TOPS. You might even discover that you don't need to call in at all. Shocking!
Fail to take any of these steps, and I will have NO sympathy for you come January 1st. None. At all.
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I do not miss being a benefits administrator. Not at all.
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Welcome to my world
Seriously, if you can read, you can install the system. It's very easy. My eldest halfling can do this and yet you insist on me walking you through the process one step at a time.
I feel your pain.
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Re: Welcome to my world
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I would, but unfortunately we're an inbound call center, so we can only accept inbound calls. Please call me at your earliest convenience and I'd be more than happy to explain it to you...
all the while sporking a voodoo doll where you can't see me. :p
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That's support at its finest.
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And the number of people who can't be arsed to read something before calling to yell at me about it is also quite astounding.
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When's the interview again?
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